“As always, my service needs have been given prompt attention even though this was an unscheduled service appointment. Placing priority on the needs of continuing customers is the best way to establish good will and elicit recommendations for referral to others. Doctor Monte’s continues to excel in this area to the point that I had my vehicle towed for 40 miles to make certain that only they did the repairs. I was even afforded a free pick up service when the work was done.”